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Support

Something broken, a scene teaching the wrong thing, a word missing? Write to us.

Contact

Questions: support@volearn.app.

Frequently asked

Videos won’t load.

New scenes download on first launch; on a slow connection you may see “Preparing scene”. On Wi-Fi the next 9 scenes are fetched ahead, on cellular 3. Without a connection you keep studying with the scenes already on your device.

The lessons aren’t in my language.

Choose your language under Profile → Settings → Your language. Line meanings, answer choices and explanations then come in that language; the scenes and the English stay the same. On first choice the language file (about 1 MB) downloads by itself while you are online.

How does the level go up?

To move from one level to the next you need to recall a set number of lines correctly on different days, when their review is due. Watching earns nothing; remembering does. You can also change the video difficulty yourself at any time.

I’ve used up today’s scenes.

The free plan opens a set number of new scenes each day; reviews are always unlimited. New scenes come again tomorrow. Plus lifts the limit.

How do I manage my Plus subscription?

The subscription belongs to your Apple account: iPhone Settings → your Apple account → Subscriptions. On a new device, restore it under Profile → Volearn Plus → “Restore purchases”. Volearn stores no payment details.

Reminders don’t arrive.

iPhone Settings → Notifications → Volearn must be on. Reminders are silent, skip days you have already studied and stop after a week away; your chosen rhythm resumes when you return.

Does my progress move to another phone?

Progress is stored on your device and travels with iCloud backup and device transfer. There is no Volearn account, so no separate sign-in is needed.

How do I delete my data?

Deleting the app deletes the whole learning record and all preferences on the device. If you joined the league, use Apple’s Game Center settings for the points there.

I found a mistake in a lesson.

Tell us the scene title (as shown in Explore) and what is wrong; corrections reach everyone with the next catalogue update.

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